For the Easter break, please note our team is operating with minimal staff. We appreciate your patience and understanding as we experience slight delays in response times.

AUS | Wholesale | Archies Footwear FAQs

Archies retailers are entitled to one free stand per location once you have ordered $500.00 or more of Archies Footwear products.Once you have ordered $500.00 or more, your discount code for a free display stand will be activated on your account.Please refer to our <a href="https://retailers.archiesfootwear.com.au/pages/wholesale-ordering" rel="noopener noreferrer" target="_blank">Wholesale Ordering page</a> for more information on ordering stands for one or more locations. <a href="https://retailers-archies-footwear-7d70fljxp20.gorgias.help/en-US/embed/contact" rel="noopener noreferrer" target="_blank"><img src="https://uploads.gorgias.io/Aa90l7EVY0qxJWor/undefined-419391ff-b0d6-4f1e-a1e5-31e012e0afed" style="width: 300px;" class="fr-fic fr-dii fr-fil"></a> &#xA0;

Archies retailers are entitled to one free stand per location once you have ordered $500.00 or more of Archies Footwear products. Once you have ordered $500.00 or more, your discount code for a free display stand will be activated on your account. Pl

Display stands

Ordering and order issues

I am having trouble logging into this website

What sizes and colours should I order?

Do you have a minimum order?

I want to change my order

I can't submit my order

What about out-of-stock items?

What to do for exchanges/refunds or warranty claims

Exchanges, Refunds and Warranty Claims

Where do I find information on the wholesale price, RRP, display stands, postage etc?

What are your payment terms?

Can I order now and pay later?

Do you have a back order system in place for out-of-stock items?

Where do I need to send remittance advice to?

Operational queries

I want to add more locations to sell Archies Footwear

Where can I see my account details including order history, payment status, etc?

Account-Related Queries

Shipping costs

What if the order is too big for a soft package but still below the minimum spend?

What is the shipping cost for orders less than the minimum spend to get free shipping?

Is there express shipping available for orders that are below the minimum spend?

Where can I see the status of an order / monitor tracking?

How long will it take to fulfill my order?

What should I do if I did not receive all of the pairs that I ordered?

What should I do if I’m sent the wrong size or color to what I ordered?

What should I do if I receive stock that is not up to the selling standard?

How will I know when my order has been shipped?

My order has arrived but I have not received my stand yet (or vice versa)

Postage and Logistics

Display standsUpdated 2 years ago