For the Easter break, please note our team is operating with minimal staff. We appreciate your patience and understanding as we experience slight delays in response times.

AUS | Wholesale | Archies Footwear FAQs

Our warehouse operates AU business hours from Monday to Friday. If you place your order Friday afternoon or over the weekend, it will be fulfilled on the following Monday. It usually takes 24 hours to be processed and fulfilled however, during peak season it can be longer due to high order volumes. Rest assured, our team endeavors to process wholesale orders as quickly as possible.&#xA0; <a href="https://retailers-archies-footwear-7d70fljxp20.gorgias.help/en-US/embed/contact" rel="noopener noreferrer" target="_blank"><img src="https://uploads.gorgias.io/Aa90l7EVY0qxJWor/undefined-419391ff-b0d6-4f1e-a1e5-31e012e0afed" style="width: 300px;" class="fr-fic fr-dii fr-fil"></a> &#xA0;

Our warehouse operates AU business hours from Monday to Friday. If you place your order Friday afternoon or over the weekend, it will be fulfilled on the following Monday. It usually takes 24 hours to be processed and fulfilled however, during peak s

How long will it take to fulfill my order?

Postage and Logistics

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What sizes and colours should I order?

Do you have a minimum order?

Display stands

I want to change my order

I can't submit my order

What about out-of-stock items?

Ordering and order issues

What to do for exchanges/refunds or warranty claims

Exchanges, Refunds and Warranty Claims

Where do I find information on the wholesale price, RRP, display stands, postage etc?

What are your payment terms?

Can I order now and pay later?

Do you have a back order system in place for out-of-stock items?

Where do I need to send remittance advice to?

Operational queries

I want to add more locations to sell Archies Footwear

Where can I see my account details including order history, payment status, etc?

Account-Related Queries

Shipping costs

What if the order is too big for a soft package but still below the minimum spend?

What is the shipping cost for orders less than the minimum spend to get free shipping?

Is there express shipping available for orders that are below the minimum spend?

How long will it take to fulfill my order?Updated a year ago