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AUS | Wholesale | Archies Footwear FAQs

As soon as your order has been fulfilled, you will receive a shipping confirmation email with the tracking number. Please note that it can take up to 24 hours for the tracking number to reflect on the courier&#x2019;s website as this only occurs once the label has been scanned by the courier. We use AusPost and Border Express to ship our wholesale orders.&#xA0; <a href="https://retailers-archies-footwear-7d70fljxp20.gorgias.help/en-US/embed/contact" rel="noopener noreferrer" target="_blank"><img src="https://uploads.gorgias.io/Aa90l7EVY0qxJWor/undefined-419391ff-b0d6-4f1e-a1e5-31e012e0afed" style="width: 300px;" class="fr-fic fr-dii fr-fil"></a> &#xA0;

As soon as your order has been fulfilled, you will receive a shipping confirmation email with the tracking number. Please note that it can take up to 24 hours for the tracking number to reflect on the courier’s website as this only occurs once the la

How will I know when my order has been shipped?

Postage and Logistics

I am having trouble logging into this website

What sizes and colours should I order?

Do you have a minimum order?

Display stands

I want to change my order

I can't submit my order

What about out-of-stock items?

Ordering and order issues

What to do for exchanges/refunds or warranty claims

Exchanges, Refunds and Warranty Claims

Where do I find information on the wholesale price, RRP, display stands, postage etc?

What are your payment terms?

Can I order now and pay later?

Do you have a back order system in place for out-of-stock items?

Where do I need to send remittance advice to?

Operational queries

I want to add more locations to sell Archies Footwear

Where can I see my account details including order history, payment status, etc?

Account-Related Queries

Shipping costs

What if the order is too big for a soft package but still below the minimum spend?

What is the shipping cost for orders less than the minimum spend to get free shipping?

Is there express shipping available for orders that are below the minimum spend?

How will I know when my order has been shipped?Updated a year ago