For the Easter break, please note our team is operating with minimal staff. We appreciate your patience and understanding as we experience slight delays in response times.

AUS | Wholesale | Archies Footwear FAQs

If you&apos;ve already placed your order and would like to make a change, please <a href="https://retailers-archies-footwear-7d70fljxp20.gorgias.help/en-US/embed/contact" rel="noopener noreferrer" target="_blank">contact us</a> at customer support as soon as possible. We will then contact our warehouse.While we are unable to edit your order, if it has not yet been processed by our warehouse, we might be able to cancel it. We will then refund you and you&apos;ll be able to place the order again with the changes.&#xA0;Keep in mind that our warehouse processes orders very quickly. Unfortunately, once it has been processed we are no longer able to cancel it. <a href="https://retailers-archies-footwear-7d70fljxp20.gorgias.help/en-US/embed/contact" rel="noopener noreferrer" target="_blank"><img src="https://uploads.gorgias.io/Aa90l7EVY0qxJWor/undefined-419391ff-b0d6-4f1e-a1e5-31e012e0afed" style="width: 300px;" class="fr-fic fr-dii fr-fil"></a>

If you've already placed your order and would like to make a change, please contact us at customer support as soon as possible. We will then contact our warehouse. While we are unable to edit your order, if it has not yet been processed by our wareho

I want to change my order

Ordering and order issues

I am having trouble logging into this website

What sizes and colours should I order?

Do you have a minimum order?

Display stands

I can't submit my order

What about out-of-stock items?

What to do for exchanges/refunds or warranty claims

Exchanges, Refunds and Warranty Claims

Where do I find information on the wholesale price, RRP, display stands, postage etc?

What are your payment terms?

Can I order now and pay later?

Do you have a back order system in place for out-of-stock items?

Where do I need to send remittance advice to?

Operational queries

I want to add more locations to sell Archies Footwear

Where can I see my account details including order history, payment status, etc?

Account-Related Queries

Shipping costs

What if the order is too big for a soft package but still below the minimum spend?

What is the shipping cost for orders less than the minimum spend to get free shipping?

Is there express shipping available for orders that are below the minimum spend?

I want to change my orderUpdated a year ago