Order Issues
- What should I do if I did not receive all of the pairs that I ordered?
- What about if I receive some stock from you that is not up to selling standard?
- What about if there is a mistake in the order such as wrong size or wrong colour?
- I am having an issue placing an order. The website does not seem to be functioning correctly. What should I do?
Account Related Queries
- Where can I find the Tax Invoice for my order?
- Where can I see my account details, including order history, payment status etc?
- I would like to sell Archies Thongs in some of my other practices / stores. How do I best go about this?
- Do you have some information on the most popular sizes and colours or example orders to help me with my first order?
- What is the ‘deal’ when starting to sell Archies Thongs in terms of wholesale price, RRP, display stands and postage etc. Where can I find information about this?
Postage and Logistics
- How will I know when my order has been dispatched?
- My thongs have arrived but I have not received my stand yet (or vice versa).
- If I need the thongs urgently, can I have them express posted?
- If I order express post, does this guarantee next day delivery?
- What about if the order is too big for a satchel but still below the minimum order?
- What is the cost of postage satchels for smaller orders and how many thongs do they fit?
Operational Queries
- How do I use a discount code on the retailer website?
- I am having some trouble submitting my order, what should I do?
- Do you have a back order system in place for out of stock items?
- Can I order now and pay later?
- Do you have a minimum order?
- Where do I need to send remittance advice to?