archies wholesale support desk
What can we help you with?
Order Issues
- What Should I Do If I Want to Change My Order?
- What should I do if I did not receive all of the pairs that I ordered?
- I have received damaged stock. What do I do about this?
- There is a mistake in my order such as wrong size or wrong colour. What do I do about this?
- I am having trouble logging into the website
Account Related Queries
- Display Stands
- Where can I find the Tax Invoice for my order?
- Where can I see my account details, including order history, payment status etc?
- Do you have some information on the most popular sizes and colours or example orders to help me with my first order?
- What is the ‘deal’ when starting to sell Archies Thongs in terms of wholesale price, RRP, display stands and postage etc. Where can I find information about this?
Postage and Logistics
- Shipping Costs
- How will I know when my order has been dispatched?
- My thongs have arrived but I have not received my stand yet (or vice versa).
- If I need the thongs urgently, can I have them express posted?
- If I order express post, does this guarantee next day delivery?
- What about if the order is too big for a satchel but still below the minimum order?
Operational Queries
- How do I use a discount code on the retailer website?
- I am having some trouble submitting my order, what should I do?
- Do you have a back order system in place for out of stock items?
- Can I order now and pay later?
- Do you have a minimum order?
- Where do I need to send remittance advice to?