We have several lines of quality control checking to ensure that the stock that we send to you if of the highest possible quality. However, while we will always endeavour the send you the very best stock we have, it is also important to remember that sometimes there will be minor product imperfections that will occur and are just part of the manufacturing process. For example, occasionally there could be some overspill from the moulding process that has not been perfectly trimmed or maybe dust or pen mark from the factory which is easily rubbed off. In these instances, we would greatly appreciate if you could be practical and see if it is easy to rectify the issue. However, if you believe that you send stock that is in a non-sellable condition, then of course we want to sort this out for you as quickly as possible! If you have received stock that is in a non-sellable condition, then please contact us and someone from the Archies Footwear team will be in touch with you to sort this out as soon as possible.